POSITION SUMMARY:
The Support Services Specialist will provide support to Visonex customers using the Clarity application and related technology. This individual will help determine the source of problems and advise on appropriate action. This position requires significant use of a telephone and computer.

DETAILED RESPONSIBILITIES:
• Answer customer questions about Clarity applications via phone and email.
• Advise user of appropriate action.
• Serve as liaison between the analysis team, IT team, and customers to resolve issues.
• Provide recommendations on development priorities based on customer feedback.
• Document resolutions for future reference.
• Participate in on-call rotation.
• Other duties as assigned.

QUALIFICATIONS / REQUIREMENTS:
• Ability to learn and support new applications.
• Ability to troubleshoot system and network problems.
• Ability to follow diagrams and written instructions to make system repairs or set-up a system.
• Ability to prioritize and manage multiple tasks.
• Willingness to teach, support, and build relationships with Visonex customers.
• Excellent communication and customer service skills.

EDUCATION and EXPERIENCE:
• Minimum two-year Associate degree or equivalent work experience.
• Experience providing customer support for software applications.

PHYSICAL DEMANDS:
While performing the duties of this job, the employee is regularly required to sit for up to eight hours. Manual dexterity which allows the individual to use hands to type on a keyboard, use a mouse and write are required, as is the ability to talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BACKGROUND CHECKS / DRUG TESTING:
Visonex handles confidential patient financial and medical information. We require employees to complete these pre-employment screens.