Support Services Overview


Solution Oriented Services

The Clarity EHR platform was a concept initially designed by Dr. John Hartman, Visonex CEO and board-certified Nephrologist, to help customers successfully navigate the rules, regulations and complexity of the ever-changing renal healthcare space. Over the years, Clarity has been expanded upon and configured to meet broader requirements as a result of our customer’s needs and feedback. Services have been expanded to include billing & management services, visit management capabilities, as well as analytics to support the new voluntary and mandatory payment models and the wide range of reporting and analytic needs.


Taking a Partnership Approach

Visonex takes a partnership approach by offering daily real-time support, proactive educational opportunities, and consistent preventative support. Our client’s ideas and questions are met with timely action.

educational opportunities

Educational Opportunities

Visonex Webinars and free “Lunch and Learn” events are interactive and offer clients ongoing training to help them take advantage of all that Clarity has to offer as well as a venue to ask questions and share best practices.


24-hour Customer Support

Our local support team is available from 6am-6pm Monday-Friday and are on call after-hours and weekends to provide our clients with the help they need, when they need it.