Visonex Customer Service
In today’s modern world of self-check-out as well as online ordering, communication with customer service teams seems to have been lost. Seldom do we find a person roaming large box stores waiting to point out the aisle or shelf which contains the needed items from our shopping list. Instead, there are apps, or perhaps store guides that shoppers can access. Self-service has overshadowed customer service in almost all retail environments.
Visonex Customer Service
Healthcare is no different. YouTube and Web MD have patients researching symptoms before visiting their physicians. Electronic Health Records (EHR) have created pathways to review and provide therapy to patients. Recording health data helps clinics in fine-tuning treatment pathways. In healthcare, access to information is vital. While Visonex understands the need for access to healthcare information, we have not lost sight of providing excellent customer service.
Visonex’s in-house Support Service Team brings clients the support they may anticipate in a retail environment. Although Visonex doesn’t offer an express line check-out service, customer service representatives provide in-person, real-time answers to questions. Additionally, tools such as Quick Reference Guides, Pre-recorded Video Training events, and monthly industry and system updates via webinar platforms provide additional tools to support day-to-day dialysis facility operations. Email, phone calls, or fax communication remain accessible to our team and timely responses are received.
Learn more about our 24/7/365 Support Services Team
Visonex®
Visonex is committed to the advancement of the integrated model of care. In this value-based healthcare environment, Visonex can help your organization manage chronic health conditions such as Chronic Kidney Disease (CKD). Visonex’s proprietary Analytics Data Warehouse (ADW), interoperability with multiple data sources, and chronic care electronic health records EHR platform with AI/decision support tools provide a meaningful, data-driven approach to improved patient health while driving efficiencies reducing costs. To learn more about how your current data could be used to lower risk for your patient population, reach out to [email protected]. Sign up here to receive industry updates. Maximize patient outcomes, improve regulatory compliance, streamline workflows, and incorporate multiple sources into a single landing point for chronic disease management. Now that is providing “Clarity” to a cloudy situation!
For more information on the future of kidney care, call us at 1-877-285-7944, visit our website at visonex.com or email us at [email protected]
Recent Articles
Patient Rights Regarding Access to Medical Records
What Is Interoperability in Healthcare and Why Is It Important?